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Service Desk Manager

Vacancies for Service Desk Manager at GSI

GSI, a Maryland Tech Council Top5 Technology Company experience in Maryland industry-leading growth recognized by Inc Magazine as one of the fastest growing companies in the country for 6 years and led by Marylands CEO of 2019 of 2019. As part of our growth, we are looking for a Service Desk Manager to join our growing team. This position is based in Bethesda, MD.

- Enter daily monitoring and direction for service desk technician at several locations that are responsible for supporting customers by phone , Personal, and by remote support channels. These technicians support a mixed environment using Windows, Mac and Linux operating systems supporting critical scientific and business applications.
- Formulate performance standards for performance and enforcement performance; Assign working schedules; Check work deviations; Supervision of contractor staff; and communicate with politics, purposes and goals of the assigned staff.
- Work with the program manager to complete the duties with the project management, the transition plan and the management of tasks as part of the Treaty
- Manage a team of support employees, the IT desktop How to fix problems.
- Implement policies and procedures to identify, receive, document, distribute, and corrected such as issues.
- ensure maximum output resolutions in the minimum time. - Document steps for problems tasks that can repeat and share these steps with employees;
- monitoring and changing IT devices, including desktop computers, printers, monitors, portable data storage devices and other peripherals;
- Write ad hoc technical instructions for non-technical users if they are remotely controlled, telephone support or face to visits are not possible
- evaluation of new information systems Evaluating products or services and changes to existing P demonstrations Or services to improve the end user.

Requirements / Qualifications
- Bachelor's degree in a relevant area or equivalent combination of education and experience.
- Minimum of 6 years General experience
ability to get public trust

one or more certification required :
- ITIL-practitioner, ITIL Service Manager, Apple-certified Macintosh technician, Apple-certified Support Professional, LPIC-1, LPIC-2, Comptia A +, Comptia Network +, Comptia Linux +, Comptia Healthcare IT Technician, HDI Desktop Support Manager, HDI Service Manager, Microsoft Certified Solutions Associate (MCSA): Windows 7 and / or 8, Microsoft certified Solutions Engineer (MCSE)
- PMP Preferred

the company:
Innovation, cooperation and agility - with GSI these are no buzz words, they are our mantra.

GSI is an ISO-certified and CMMI / DEV-ML3 rating organization with expertise with expertise covering all areas of information technology and professional engineering services - from system integration; Agile, iterative and waterfall software development; Support for multi-stage infrastructure; To support full SPECTRUM Cyber ??security and enterprise systems. Regardless of the program or the task, the excellence of GSI is about the people. Our biggest asset is our ability to accept and retain highly qualified professionals, and our record growth of this past year means new opportunity.

gri is an employer of equal opportunities / affirmative action.Qualified candidates or employees receive consideration of employment, regardless of race, color, religion, ethnic or national origin, descent, age, sex, sex orientation, gender identity, pregnancy (including birth or related condition) Citizenship, family status, mentally or physical disability status , Veteran status, genetic information, other non-disqualifying disabilities or others who are protected by law.

* Top 5 Govitz contractor, MD Tech Council, 4th year *
* Inc Magazine Fastest growing companies, 6th year *
* G2Xchange NXT Up Federal Emerging Technology Advisory companies *
* MD Tech Council CEO of the year *
* ISO 9001: 2015, 20000: 2018 & 27001: 2013 certified / CMMI-ML3 rated *

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